Useful answers before you book.

Tell us the suburb, what has happened, which service sounds closest and how to reach you. You do not need to know the technical name for the problem.

If you smell burning, see smoke, have exposed wiring or another immediate danger, move away from the area and contact emergency services where appropriate. Do not attempt electrical repairs yourself.

Yes. Include the property suburb and whether the owner, agent or tenant will coordinate access. The provider can confirm the right process.

Ask the independent provider to confirm their licence details and the compliance paperwork that applies to your job before work begins.

Some providers may take on small-business or light-commercial jobs. Describe the site and scope so coverage can be checked.

A reliable quote usually needs the provider to understand the fault, access, materials and compliance requirements. They will confirm the scope and price with you.